Question 1

Is there a free trial available?

Accepted Answer

Yes! Our Lite Plan starts at ₹249/month. Higher plans also include free trial periods so you can explore all features before committing.

Question 2

Is Appointik good for clinics looking for budget or cheap clinic software?

Accepted Answer

Yes. Appointik is designed as affordable clinic software for small clinics and independent doctors who need a complete clinic management solution without costly setup, long contracts, or complex enterprise systems.

Question 3

Can clinics outside India use Appointik?

Accepted Answer

Yes. Appointik is not limited to India. We already have customers in more than 15 countries, and clinics can use Appointik for appointments, patient records, billing, expense tracking, prescriptions, reminders and booking portals across different regions.

Question 4

Does Appointik support multiple languages?

Accepted Answer

Yes. Both the Android Clinic App and Android Patient App are localized, with their interfaces viewable in 20 languages. Appointik also supports prescriptions, invoices and patient reminders in 20 regional and international languages.

Question 5

Can I generate prescriptions and invoices on my own letterhead?

Accepted Answer

Yes. Doctors can upload a digital copy of their letterhead and generate both prescriptions and invoices on it, keeping their clinic branding consistent.

Question 6

Can Appointik generate clinic letters and documents?

Accepted Answer

Yes. Use reusable templates to generate clinical visit summaries, patient case summaries, referral letters, medical certificates and other clinic documents.

Question 7

Can sensitive clinic sections be PIN protected?

Accepted Answer

Yes. Clinics can add extra security by locking selected sensitive sections with a PIN, which helps protect confidential patient, clinic and financial information.

Question 8

Does Appointik include expense tracking and expense reports?

Accepted Answer

Yes. Appointik includes an Expense Tracker and Expense Reports in both the Clinic Web App and Android Clinic App, so clinics can record daily expenses and review spending in one place.

Question 9

What is included in the Appointik clinic management package?

Accepted Answer

Appointik includes the Clinic Web App, Android Clinic App, Android Patient App, iOS installable Web App, built-in expense tracking and expense reports. Pro and Max also include dedicated appointment booking and Aggregator Portals.

Question 10

Which plans include the Aggregator Portal?

Accepted Answer

The Aggregator Portal is included from the Pro Plan and is also available in the Max Plan. It is useful for insurance companies and owners of multiple clinics.

Question 11

How does annual billing work?

Accepted Answer

Annual rupee plans include a 10% discount: Lite is ₹2,689/year, Pro is ₹3,769/year and Max is ₹4,849/year. Dollar prices are not discounted: Lite is $42/year, Pro is $54/year and Max is $66/year. The Annual tab shows the full yearly price.

Question 12

Can I switch between plans?

Accepted Answer

Absolutely! You can upgrade or downgrade your plan at any time. If you switch from a higher to lower plan, the change will take effect at your next billing cycle. Upgrades are effective immediately with pro-rated billing.

Question 13

What happens to my data if I cancel?

Accepted Answer

Your data is always yours. If you cancel, you can export all your patient data, appointments, and records in standard formats. We provide 30 days after cancellation to download your data before permanent deletion.

Question 14

Do you offer discounts for multiple clinics?

Accepted Answer

The Max Plan includes one primary clinic. Extra branches cost ₹250/month per branch. The Aggregator Portal is available in Pro and Max for insurance companies and owners of multiple clinics. Contact our team to discuss your requirements.

Question 15

Is my clinic data secure and compliant?

Accepted Answer

Security is our top priority. We use bank-grade encryption, HIPAA-compliant infrastructure, secure cloud hosting and optional PIN lockdown for selected sensitive sections. All data is encrypted at rest and in transit.

Question 16

Can I use Appointik offline?

Accepted Answer

Yes! Appointik works completely offline. You can manage appointments, add patient records, create prescriptions, and generate bills without internet. Everything syncs automatically when you're back online.

Question 17

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including UPI, debit/credit cards, net banking, and digital wallets. International customers can pay via PayPal/Razorpay with credit cards. All payments are processed securely.

Question 18

Do you charge per doctor or staff member?

Accepted Answer

No. Appointik charges per clinic, with no per-doctor or per-staff fees. The Max Plan includes Multi-Role Staff Access with unlimited staff member accounts at no additional charge. Extra clinic branches are billed separately at the listed branch add-on price.

Question 19

Is Appointik pricing transparent?

Accepted Answer

Yes. Appointik is designed with transparent pricing and no hidden costs, so clinics can choose a plan clearly and handle instant signup and instant renewal through the app.

Question 20

How do SMS notifications work?

Accepted Answer

SMS and WhatsApp messages are sent from the user's device across Lite, Pro and Max plans.

Question 21

Do you provide training and support?

Accepted Answer

Yes! We provide support via email and WhatsApp. We also offer a generous free trial period so you can try the app, experiment with workflows, and make sure it fits your clinic before committing.

Question 22

Can patients book appointments online?

Accepted Answer

Yes. Pro and Max include a branded online booking portal where patients can see real-time availability and book appointments 24/7. The portal supports time slots and can be shared via link.

Question 23

How do I configure services, pricing and doctor-specific bookings?

Accepted Answer

Configure your booking portal in the Clinic Web App. Set up the services your clinic offers, define pricing and configure time slots. You can assign services and time slots to specific doctors.

Affordable clinic software pricing

Lite Plan

Pro Plan

Max Plan

Frequently asked questions

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