Terms of Service

1. Using Appointik

By using Appointik, you agree to these terms and the Privacy Policy. If you use the service for a clinic or another organization, you must be authorized to act for it. Provide accurate account information, protect your credentials and manage access for your staff.

2. Clinic and patient responsibilities

Clinics are responsible for the accuracy of their listings, services, availability, pricing, records and communications, and for obtaining the notices, permissions and consents required to process patient information. Patients should provide accurate booking and contact details and contact their clinic about appointment changes or medical questions.

Appointik provides software for clinic administration. Healthcare professionals remain responsible for clinical decisions, prescriptions and care. Do not use the service or appointment messaging for emergency assistance.

3. Subscriptions and payments

Appointik is prepaid monthly or yearly. Available plans, included features and listed prices are described on our Pricing page. Your selected subscription and the payment terms shown at purchase govern your order. If you do not renew, you cannot create new patient or appointment records.

Contact support@appointik.in for billing, cancellation or refund enquiries. Subscription expiry, account deletion and WhatsApp disconnection are separate actions. Non-renewal does not itself request deletion of your data or removal of your WhatsApp connection.

4. WhatsApp messaging

Clinics connect their own WhatsApp business numbers for appointment notifications and reminders through Appointik's WhatsApp Business API integration. When using it, comply with the WhatsApp Business Messaging Policy and other applicable Meta/WhatsApp terms.

• Contact recipients only after they provide their contact details and the required permission to receive messages from your business. Maintain appropriate consent records.
• Respect requests to stop messages, whether received on WhatsApp or through another channel.
• Use approved templates where required. Free-form replies are subject to WhatsApp's customer-service window and other platform rules.
• Keep appointment reminders limited to scheduling information. Do not use them to send diagnoses, prescriptions, medical reports or other sensitive clinical information.
• Do not send spam, misleading messages or prohibited content, or use WhatsApp for healthcare communications that applicable law does not permit.

Message delivery, templates, availability and any applicable messaging charges depend on Meta/WhatsApp and the enabled service. A message being sent does not guarantee delivery or that the patient has read it. Contact support to confirm availability and charges for your clinic.

You can request disconnection or cessation of WhatsApp messaging and deletion of associated data.

5. Google and other third-party services

Google Appointment Redirect is included in Pro and Max accounts and can be enabled in the Clinic Web App under Setup → Online Booking Portal. It lets patients follow a link from Google Search or Maps to an Appointik booking portal. Availability and placement depend on Google's requirements, clinic eligibility and setup. We do not guarantee search ranking, a particular placement or a number of bookings.

External services, including Google, Meta/WhatsApp and payment providers, have their own terms and policies. Their availability and decisions can affect integrations.

6. Acceptable use and service access

Do not misuse the service, access information without authorization, interfere with security, infringe others' rights or upload unlawful content. We may restrict access where necessary to address misuse, security issues or legal obligations. Service availability can be affected by maintenance, connectivity and third-party services.

7. Your information and ending use

You retain your rights in information you provide and authorize us to process it to deliver the service as described in our Privacy Policy. Contact support about account closure, available exports, retention and deletion requests. Legal and medical-record obligations may limit what can be deleted.

Appointik software, branding and website content belong to Samrith Technologies or their respective owners. Using the service does not transfer ownership of them.

8. Changes and contact

We may update these terms as the service changes. The date above identifies the latest revision. Nothing in these terms excludes rights that cannot be excluded under applicable law. For questions or complaints, contact Samrith Technologies, Bengaluru, Karnataka, India, at support@appointik.in or appointikteam@gmail.com, or visit Contact and Support.